How do I return or exchange something?

Double check the “more details” section on each product page to confirm whether or not your items is final sale. If your item has an EF tag, please do not remove it until you are sure you are pleased with the fit of your item, or your return will be voided.

If you want to return or exchange an item, please do so here: Returns & Exchanges.

There are a few return exceptions: If your bracelet or accessory breaks within 30 days after purchasing it, we’ll happily send you a new one based on inventory availability, no need to send it back to us. If your item is damaged upon delivery, there is no need to return the damaged item as well. Just contact us at with photos/more info.

Please note: Your return will usually be processed within 1-2 weeks. Please allow up to 10 business days for refunds to be received once the return has been processed.

Alternatively, if you've had something for a while and want to give it a new life, check out Elevated Faith Pre-Loved. It's the official destination to buy and sell pre-loved EF where you can sell for credit or cash!

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